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Making a phone call a dying art

Making a phone call a dying art

You know that if you want to message to get through, you need to go text message over phone call or voice mail message these days, right?

Or even a Facebook message will get more immediate attention than a phone call.

Nobody talks in L.A. or Orange County. So maybe we’re just out of practice.

And that’s how I’m choosing to look at my recent interesting interaction on an actual phone call from another agent regarding a client’s home that is currently listed for sale in the California Regional Multiple Listing Service.

I don’t know what your ring tone is for calls coming in from a business prospect, but mine has alternated over the years between “Strangers in the Night,” “Money (Makes the World Go Round),” and “If I had a Million Dollars,” depending on my mood and my check book balance.

So when my phone “rang” recently I actually answered. What ensued I could not make up. I’ve never written for a sitcom.

I answered and the agent on the other end said she had a client interested in making an offer on my client’s property. I’m thinking GREAT! Since it’s only been on the market for four hours this is AWESOME.

The other agent tells me she has a buyer paying all cash who is interested in the house and asks if there’s any way the seller would go lower.

I politely advise her that we’re priced very aggressively for today’s market, and also let her know that I can’t speak for my client, but will present all offers that I receive.

She repeats that her offer will be all cash and they can close very quickly, so would an offer below the list price work for my seller? I again let her know that I can’t make that decision for my client and will present all offers I receive, and encouraged her recall that the listing stipulates that my seller needs to find her next home, so a fast escrow that renders her homeless is not an ideal situation.

I thank her for the phone call and believe we are through. I’ll wait to see her offer. But she never hung up. She never hit “end call” or tapped that big red button on her smart phone with the iconic image of an old landline telephone handset. So I kept listening. And did I get an ear full.

Here are the highlights.

Her client, who was listening in the car thinking she had ended our call, totally reamed her agent out for the way she presented her case. She went on a four-minute rant about how she didn’t know how to sell by highlighting the attractive points of their deal.

I heard a couple of F bombs and, “What do you mean they don’t want a fast escrow? Who wouldn’t just want to have the money in hand? She can find somewhere else to live with all that cash.”

“You probably just screwed this up,” the client added. I had this image in my mind of the other agent with her tail between her legs and her head in her hands.

In the next 20 minutes that our phones were still connected, I heard a lot about their thinking and their strategy. I’m just waiting to see their offer. And, of course, I always have my clients’ best interests as my top priority. It’s my job.

And always check that you’ve ended you phone call before you go on a rant.

Leslie Sargent Eskildsen is an Orange County real estate agent. She can be reached at 949-678-3373 or leslie@leslieeskildsen.com. Her website is leslieeskildsen.com.

Past columns can be found at WhatAgentsFearTellingYou.com.

The Orange County Register – News Headlines : Real Estate News